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Operations managementIntroductionWhat is operations management? Operations management is about managing processesOperations processes have different characteristicsThe activities of operations managementThe model of operations management Summary answers to key questionsCase study: The strategic role and objectives of operationsIntroductionThe role of the operations functionOperations performance objectivesThe quality objectiveThe speed objectiveThe dependability objectiveThe flexibility objectiveThe cost objectiveThe polar representation of performance objectivesSummary answers to key questionsCase study: Operations strategyIntroductionWhat is strategy and what is operations strategy?
The Central Evaluation Unit. ProblemsStudy activitiesNotes on chapterSelected further readingUseful websites 5.
The design of products and servicesIntroductionWhy is good design important? Concept generationConcept screeningPreliminary designDesign evaluation and improvementPrototyping and final designThe benefits of interactive designSummary answers to key questionsCase study: Chatsworth House - the adventure playground decisionProblemsStudy activitiesNotes on chapterSelected further readingUseful websites 6.
Supply network designIntroductionThe network perspectiveConfiguring the network supplyThe location of capacityLong-term capacity managementSummary answers to key questionsCase study: Layout and flowIntroductionWhat is layout?
The basic layout typesDetailed design of the layoutSummary answers to key questionsCase study: Process technologyIntroductionWhat is process technology? Materials-processing technologyInformation-processing technologyCustomer-processing technologyProcess technology should reflect volume and varietyChoice of technologySummary answers to key questionsCase study: Job design and work organizationIntroductionWhat is job design?
The nature of planning and controlIntroductionWhat is planning and control? Operations management Introduction What is operations management?
Operations management is about managing processes Operations processes have different characteristics The activities of operations management The model of operations management Summary answers to key questions Case study: The strategic role and objectives of operations Introduction The role of the operations function Operations performance objectives The quality objective The speed objective The dependability objective The flexibility objective The cost objective The polar representation of performance objectives Summary answers to key questions Case study: Operations strategy Introduction What is strategy and what is operations strategy?
The 'top-down ' perspective The 'bottom-up ' perspective The market requirements perspective The operations resource perspective The process of operations strategy Summary answers to key questions Case study: Process design Introduction The design activity Process types -- the volume -variety effect on process design Detailed processes design The effect of process variability Summary answers to key questions Case study:Join the growing team at Slack!
We're looking for a diverse group of creative and curious people who believe in achieving great things--within normal business hours. OPERATIONS MANAGEMENT Birmingham International Airport, Robert Johnston Hogsmeadow Garden Centre, Alan Betts A Day in the Life of Frederic Godé, Operations Manager, BonPain, Orleans, France, Stuart Chambers Wace Burgess, Stuart Chambers and Tammy Helander Concept Design Services, Stuart Chambers and Nigel Slack OPERATIONS STRATEGY New Supply.
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Operations management Teaching guide Introduction Teaching the material in Chapter 1 of the book is both the most important and the most difficult part of teaching an operations management course.
It is the most important because it is vital that students develop an enthusiasm for the subject and this is best attempted early in the course. Atlassian + Slack.
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