Communication skills in the workplace

Pin6 48 Shares Communication is key. Whether written or spoken, reading, or listening, these skills are crucial in any workplace and can make you a better, more effective, and more efficient employee. First and foremost, make sure your point is conveyed and that your message is easily understood.

Communication skills in the workplace

Recently, a friend came to me in distress about a critical hand-written memo that he and his colleagues had received from their superior, the manager of a national retail chain store.

The chain, formerly a Wall Street darling, had fallen from favor with the failure of the company to renew an annual contract with one of their larger customers. As a result, the stock price had dropped by a third, cash flow had decreased, layoffs were anticipated, and morale was in the dumps.

Every employee felt the pressure. Quit or stay there hoping I will not be fired? But was the result in this case the one desired by the manager who penned the memo? Business relationships, especially those between superiors and subordinates, are often rocky due to poor communication, a lack or misinterpretation of facts, pressurized environments, and a mutual commitment to success.

As in sports and politics, many business errors are Communication skills in the workplace.


Mole hills become mountains, and mistakes become disasters due to emotions and overreactions. Research has proven that emotions often overrule intellecta consequence of having to fight or flee eons before when beasts ate people who were slow to decide whether they were dangerous.

While the memo was no doubt cathartic for the manager in the short-term, the long-term impact was a loss of trust and confidence in his ability to lead, an increase in day-to-day tensions between the manager and the other employees, and a likelihood of a significant loss of future potential managers and their accumulated institutional knowledge.

How could the manager have handled the situation differently? The Manager There are a number of things a manager can do to improve his or her communication skills: Consider the Situation Before Taking Any Action Our emotions tempt us to make quick decisions based upon superficial evidence which may not reflect the true nature of the problem.

Each assistant manager was responsible for more areas with fewer people to do the work. Furthermore, each assistant had been required to take a pay reduction due to the loss of the large customer, and each was concerned that the customer loss would slow their own promotion to store manager.

Though not intended, their effort probably suffered due to their own worries.

Communication skills in the workplace

Gather and Confirm Information Before Making a Decision We have a tendency to confuse symptoms with disease, and consequently treat the symptom rather than the underlying illness. Technology enables us to capture massive amounts of data and slice and dice it to make it appear any way we want.

Communicating Effectively: The Manager

But data is a representation of the problem, not the problem itself. Observing the work of the assistants and talking and listening to them about the aspects of their job might have led to a different conclusion than the one the manager reached.

The implications intensified the emotional context of the memo, overshadowing its factual content and purpose. The assistants, in response, reacted with emotion without stopping to consider the validity of the facts or attempting to give the manager any explanations.

The lack of specificity enabled each recipient to avoid personal responsibility, since each felt his own effort had met expectations. As a consequence, the memo failed to get the desired result and aggravated an already touchy work environment.

Group communications are perfect for providing general information, education, and praise; however, they should not be used for individual direction or criticism.

Remember, praise in public and criticize in private. Meet Subordinates Face-to-Face The meaning and intent of written words without the context of a physical presence is often misunderstood, and can lead to confusion and conflict.

There is no substitute for looking someone in the eye and seeing their reaction to your conversation to clarify content and assure comprehension and agreement. Managers often hide behind memos and notes as if their subordinates were robots to be moved into place and programmed.How to Be a Better Communicator in the Workplace Whether you are an aspiring leader or in a support role, developing your communication skills can impact your success.

First, let’s take a. Communication is a most important skill. Communication skills are not only needed in daily personal life, but also required in the profession, workplace and in business.

Results-Oriented Communication in the Workplace

Depending on the nature of your profession. If you work in a team or interact with customers or other people. You often find the. Do you ever resent your boss or employees? Poor communication skills may be the cause.

See these tips to improve workplace communication. Make Yourself Indispensable – 5 Workplace Communication Strategies. By Elizabeth Rittiman - February 12th, Share this page: This is the second in a series on how to make yourself indispensable at work by strengthening your soft skills.

Soft skills are attributes that allow you to interact effectively and harmoniously with other people. Mastering Soft Skills for Workplace Success 17 Communication Communication skills are ranked FIRST among a job candidate’s “must have” skills and qualities, according to a survey conducted by the National Association of Colleges and Employers.

Having effective communication skills is imperative for your success. Positive communication will certainly increase the opportunities you find in your career and business. Having good communication skills will enable you to get ahead in certain areas where others who are less assertive may not.

10 Steps to Improve Your Workplace Communication Skills